365平台APP下载体验(CX) Consulting | TSI

A postive and differentiating customer experience is essential to thrive. 您的365平台APP下载和选民对他们在您365betAPP首页中的经历有何看法?

Why Is Customer Experience Important For Business?

An outstanding customer experience is absolutely 任务-critical. In today’s world of increasing competition and more discerning customers, the experience that a customer goes through is a game-changer. An excellent customer experience, 这使得“不公平优势”成为现实,对公司的成功至关重要. 

调查显示,80%的受访365betAPP首页表示,他们提供了优质的365平台APP下载服务. 与此形成鲜明对比的是, 只有8%的受访365平台APP下载认为他们确实得到了更好的365平台APP下载体验. 基于这种差异,很容易看出要获得可靠的365平台APP下载忠诚度是多么难以捉摸.

Regardless of whether you are in 365betAPP首页 American, 高等教育 or non-profit, 每个365betAPP首页都在设计和提供改进的365平台APP下载体验,从而提高和持久的品牌忠诚度.

研究表明,在365平台APP下载体验领域表现出色的365betAPP首页是增长最快的365betAPP首页之一, 在很多领域, in a more profitable manner. 因为365平台APP下载是聪明的, 他们得到的服务质量往往比他们得到的产品更有意义. 每个365betAPP首页都需要不断追求卓越的365平台APP下载服务,以提高365平台APP下载忠诚度,并基于365平台APP下载服务指标和相关分析.

Evaluating the customer experience on a mobile app.

Why Work With Our Customer Experience Team?

转化解决方案专门从事365平台APP下载体验(CX)和365平台APP下载服务改善项目. 这些约定包括检查内部和外部的365平台APP下载体验(或“旅程”),并理解“重要的时刻”.” TSI’s approach is unique since we focus on the personas, 流程, 技术, 角色, and other environmental dimensions, all of which will be examined in a customer-centric manner. 最终, 365平台APP下载的项目将改善重要的最终结果,涵盖365平台APP下载满意度和保留, 服务质量, 和内部效率. 最终, we want to help you so that your customers become even more loyal to you, based on the experience he/she has with your organization.

转型解决方案已经完成了数百个365平台APP下载体验项目. 这项工作已经跨越了各种各样的365betAPP首页,以提高业务表现, 行政, operational technology-focused areas. These areas have improved the customer experience, 供应商的经验, employee experience and efficiency in the following areas:

365平台APP下载所做的

Our Customer Experience leverage our Design Thinking, 再造, 精益, 质量, 和优化技巧. 这些项目首先获得对365平台APP下载之声的重点理解,并明确定义关键期望, a vision and strategic direction of the organization. 换句话说,365平台APP下载与您一起定义您的365betAPP首页的“不公平优势”。.

从那里, 365平台APP下载进展到365平台APP下载体验分析,重点是简化和简化操作. 最终的结果是一系列旨在促进增长和创造价值的可交付成果.

Each engagement utilizes our proprietary 工具 和技术, combined with resident insight and best practices, to quickly assess the organization’s business process performance. 后评估, 365平台APP下载创建一个实现计划,使这些转换项目能够协助365betAPP首页的再创造. Details of our approach are illustrated below:

步骤1 Initiate the Project (Clarify Project Objectives and Outcomes)

步骤2 Define Organizational Context

步骤3 Define Current State Processes

步骤4 分析当前状态 & 技术差距

步骤5 Define Future State Improved Processes

步骤6 Create a Recommended Action Plan and Implement Recommendations

365平台APP下载的专业知识, built upon our unique approach, 工具, 和技术, 创建一个定制的解决方案,允许将战略计划纳入365betAPP首页的结构中.

365平台APP下载使用的工具

365平台APP下载体验不仅仅是提供良好的365平台APP下载服务,也不仅仅是购买. TSI使用各种工具和技术来理解和改善总体体验,以创建一个持久的理性, 情感, 知觉的, and possibly spiritual impact on the customer.  

To achieve breakthroughs in customer service and 365平台APP下载忠诚度, we will utilize voice of the customer analysis, by understanding the key personas that are germane to the organizations. 365平台APP下载将映射当前的365平台APP下载体验并分析“重要的时刻”,这样365平台APP下载就可以定义改进的365平台APP下载体验.

这通常开始于在一个人的过程被记录和分析之后发展自我意识:

  • How ETDBW (Easy to do business with), 从365平台APP下载服务和365平台APP下载体验的角度来看,这个过程是怎样的? 
  • How would your customers rate the experience overall?
  • What impact does this have on 365平台APP下载忠诚度?
  • Aside from the efficiency and effectiveness aspect of the transaction, 从365平台APP下载体验的角度来看,交易是否有任何情感联系,从而给365平台APP下载留下了更积极的记忆, neutral or negative in nature?

最后, TSI 总结365平台APP下载的365平台APP下载体验改进项目,给出365平台APP下载通常帮助实施的具体和详细的建议. 并行, we define key performance indicators so we can truly, and objectively measure the customer service experience impact.

Understanding the customer journey is crucial to improve the experience.

365平台APP下载的365平台APP下载的结果

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